Implementation, Maintenance, and Best Practices — Maintenance

Consider the following best practices for maintaining your Imprivata Mobile Access Management (formerly GroundControl) environment over time.

Non-production Environment for Testing

• All Imprivata customers have access to a no-fee user acceptance test (UAT) environment for non-production testing of pre-release versions.
• Maintaining a UAT environment can ensure a stable production environment. For access, contact Imprivata support.

Launchpad Maintenance

Launchpad Software Updates

• To ensure a healthy environment, the best practice is to stay within one version of the most recent release of MAM Launchpad.
• Uptime of the Launchpad is critical to the performance of Imprivata Mobile Access Management. For this reason, Imprivata does not recommend using the Automatic Upgrades setting for Launchpads. This allows you to test a Launchpad upgrade on a single machine before upgrading across your enterprise.
  • In the MAM admin console, go to Admin > Launchpads > Automatic Upgrades and switch the setting to OFF. For more information, see Launchpads.

NOTE: If you use an automated installation system, then generally you will use the same system to distribute updates to the Launchpad software and iTunes components. Create a plan to update the Launchpad software.

Smart Hub Firmware Updates

Ensure that the Smart Hubs have the most current supported firmware installed, which will ensure that you have support for current mobile devices. For more information, see Update Smart Hub Firmware.

Devices

Consider the following best practices when maintaining your mobile devices.

iOS Updates Workflow

• Imprivata recommends using MAM automation to perform the iOS updates instead of your MDM’s over-the-air, just in time iOS updates.
• Do not perform an iOS update as part of a Check In Workflow.
• Use a scheduled automation to updated connected iOS devices in target groups at specific times throughout an update window.

For more information, see Update iOS.

Change History