Why does Configurator not recognize a device supervised by GroundControl?

Created: Modified: Knowledge Base

Configurator and GroundControl both use the same mechanism for supervising devices. This mechanism installs a supervision certificate on the device, and a pairing record on the host. But each system prefers to maintain its own list of pairing records. Configurator and iTunes save pairing records in /var/db/lockdown/ GroundControl saves pairing records to ~/Library/Application Support/GroundControl/Pairing Records/ If you have used the same … Read More

Create an iOS Backup

Created: Modified: Knowledge Base

iOS Backup files include device settings from the Settings app, home and lock screen images, icon arrangement and app content and settings. Backups do not contain apps or iTunes media. Imprivata Mobile Access Management allows you to restore a single backup to many devices and we support encrypted and non-encrypted backups. In this way, you can control settings that aren’t … Read More