This article lists several common Language Codes and Locale Codes. These may be used in the Set Language and Locale action. See this Apple Technical Note for the official specification.
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Assigning Devices to Users in MobileIron
MobileIron usually lists GroundControl-enrolled devices as belonging to an “Anonymous” user. But there are times when you want devices to be associated to a specific user. Here are two possible techniques to do that.
What timezones are supported?
The following are the timezones that iOS devices understand. Africa/Abidjan Africa/Accra Africa/Addis_Ababa Africa/Algiers Africa/Asmara Africa/Bamako Africa/Bangui Africa/Banjul Africa/Bissau Africa/Blantyre Africa/Brazzaville Africa/Bujumbura Africa/Cairo Africa/Casablanca Africa/Ceuta Africa/Conakry Africa/Dakar Africa/Dar_es_Salaam Africa/Djibouti Africa/Douala Africa/El_Aaiun Africa/Freetown Africa/Gaborone Africa/Harare Africa/Johannesburg Africa/Juba Africa/Kampala Africa/Khartoum Africa/Kigali Africa/Kinshasa Africa/Lagos Africa/Libreville Africa/Lome Africa/Luanda Africa/Lubumbashi Africa/Lusaka Africa/Malabo Africa/Maputo Africa/Maseru Africa/Mbabane Africa/Mogadishu Africa/Monrovia Africa/Nairobi Africa/Ndjamena Africa/Niamey Africa/Nouakchott Africa/Ouagadougou Africa/Porto-Novo Africa/Sao_Tome Africa/Tripoli Africa/Tunis ... Read More
Maintaining the Launchpad Asset Cache
Assets are files shared across deployments, such as WiFi profiles, backups to restore, wallpaper images, and iOS firmware files. Imprivata Mobile Access Management caches these assets on each Mac or PC Launchpad so that assets only have to be downloaded once per machine. Cache Location Mac: ~/Library/Application Support/GroundControl/Content Downloads/ Windows: %LOCALAPPDATA%\GroundControl\Content Downloads\ From the Launchpad, select Open Asset Cache from the MAM … Read More
About iOS Recovery Mode
All iOS devices support a “recovery mode” that allows access to an otherwise inaccessible device. This is sometimes known as “DFU mode” (although technically DFU mode is slightly different). There are two important trade-offs: The process will always erase all content, and will always upgrade to the latest version of iOS.* Why use Recovery Mode? There are several scenarios where recovery mode is useful: It is … Read More
Quick Start Guide
Here are some steps to get you get started using GroundControl: Create an account on the GroundControl server. If someone at your company has already created an account, ask them to invite you. Obtain and set up the GroundControl Launchpad. Tell iTunes to stop activating devices. (IMPORTANT!) Create a deployment payload. Using an erased iOS device, deploy your first payload. If you have … Read More
Why does Configurator not recognize a device supervised by GroundControl?
Configurator and GroundControl both use the same mechanism for supervising devices. This mechanism installs a supervision certificate on the device, and a pairing record on the host. But each system prefers to maintain its own list of pairing records. Configurator and iTunes save pairing records in /var/db/lockdown/ GroundControl saves pairing records to ~/Library/Application Support/GroundControl/Pairing Records/ If you have used the same … Read More
Reset (Erase) a Device to Factory Defaults
When you introduce a device to GroundControl, the device must be fully erased, unsupervised, unactivated, and be on the "Hello" screen. Option A: Manual Reset If the device is on the setup screens, tap the screens to complete setup. Open Settings > General > Reset Tap "Erase All Content and Settings" and complete the prompts. If "Erase All Content and ... Read More
Capturing detailed logs for support
Log files can be a helpful troubleshooting tool. This article explains how to capture detailed log files and share them with Imprivata Support. Imprivata Locker Logs To send logs to Imprivata Support from the Imprivata Locker app: From an error screen: Tap Diagnostics. The Diagnostics screen opens. Tap Upload log files to send logs to Imprivata support. Enter the case number and tap Upload log … Read More