Apple’s Device Enrollment Program (DEP) is a significant addition to enterprise mobile management, worthy of the attention of every mobility administrator. When combined with MDM and Apple’s VPP, a company can create a robust and complete solution for many situations. GroundControl provides three major advantages over DEP alone: GroundControl is quicker than DEP alone, often twice as fast GroundControl is unattended setup, while … Read More
USB communication failures can sometimes manifest during a deployment. If you encounter “kAMDSendMessageError” or “kAMDReceiveMessageError” errors, here are some things you can try: Check your USB cable and hub. Sometimes a faulty USB cable/hub can be the culprit. Relaunch GroundControl Restart your computer Attempt your deployment again Check our System Requirements for recommended USB hubs and additional information.
GroundControl improves the way icon arrangement is set on iOS devices, by locking the app icons into place and restricting users from moving them around. For those that prefer the flexibility to change the order and location of apps from the device itself, we implemented the following workaround: Create a workflow and add the “Icon Arrangement” action. Select “Add Action”. Under … Read More
When you are troubleshooting an issue with MDM enrollment, it is often not clear whether the problem is with Imprivata Mobile Access Mangement or with your MDM. Perform the following test to help you isolate the issue. There are different steps for DEP and non-DEP Workflows. DEP Devices Take the affected iOS device and reset it to factory defaults. Without using … Read More
NOTE: GroundControl no longer supports Windows 7, this article is historic information for reference purposes only. Devices connected to Windows 7 Launchpad may sometimes take a while to appear, especially when rebooting during an iOS install. This behavior can occur as Windows is trying to update device drivers each time a device is connected. This might help: Go to the Control Panel and … Read More
Mac We’ve found that on newer Mac Launchpads, you may see an issue where not all connected devices via a USB hub are recognized. This is most likely due to the Mac’s default power management settings, which limits the number of USB devices that can be connected at once. To troubleshoot this issue: Log onto you Mac as an Administrator … Read More
Symptom If anyone in your organization is having trouble receiving email from GroundControl, it is likely because your email spam filters our blocking our server. Resolution To help solve this problem we now have a dedicated IP address for all our communications such as invites and password resets. This IP is reserved for GroundControl; no other organization will use this … Read More
To have your computer automatically log in and start Launchpad: Mac From the Apple menu, select System Preferences. Select Users & Groups. Click the Lock button, then enter your account password. If you aren’t logged in as an administrator, you’re prompted to enter an administrator’s name and password. From the left column, click Login Options. Select an account from the … Read More
Without GroundControl, iOS devices show a number of screens during device setup. The exact screens shown vary depending on device model and iOS version. For example, these are the screens shown for iOS 11: Hello Language Region or Country Quick Start Wi-Fi Touch ID Passcode Apps & Data Apple ID Terms and Conditions Express Settings Location Settings Siri iPhone Analytics … Read More
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