About USB Restricted Mode

Created: Modified: Knowledge Base

In iOS 11.4.1, Apple introduced a new security feature called USB Restricted Mode that will impact some GroundControl users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode will not appear in USB if they have not been unlocked in the last hour. Beginning with iOS 12, this same restriction takes effect immediately. … Read More

Skip the “Privacy” setup screen in iOS 11.3

Created: Modified: Knowledge Base

NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to … Read More

Assign Staged Device to User using the AirWatch API

Created: Modified: Knowledge Base

When using the VMware Workspace ONE (AirWatch) MDM with API integration, you may instruct GroundControl to assign staged devices to individual users. User passwords are not needed for this action, only usernames. Say you have 1,000 iPhones to assign to 1,000 employees. You have several options to proceed: You may leave the devices untouched, and let users activate devices with … Read More

Assign DEP Profile using AirWatch API

Created: Modified: Knowledge Base

If you are using an AirWatch MDM with API integration, you may instruct GroundControl to Pre-register to Username or Lookup Username. The popup menu displays a list of DEP profiles from your AirWatch server. If the list is out of date, click Resync. This feature is helpful when your organization has multiple DEP profiles, and the GroundControl devices aren’t going … Read More

Compatibility with iOS 13

Created: Modified: Knowledge Base

NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. Apple's new iOS 13 delivers a tremendous number of device management improvements to the enterprise. With one exception, we've been satisfied with compatibility. Preparing for iOS 13 Upgrade to Launchpad 4.8.4 or later. Upgrade iTunes ... Read More

DEP devices and “Manage with GroundControl”

Created: Modified: Knowledge Base

GroundControl requires that DEP devices must use DEP workflows. If you see the following failures: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. Failed: The device is not enrolled in DEP. It cannot be used with this workflow. there are options to try. Option 1: Use the DEP portal to remove the device … Read More

About DEP Supervision Identities

Created: Modified: Knowledge Base

The Supervision Identity allows pairing with your iOS devices, even if the MDM DEP profile assigned to your devices does not allow pairing with other hosts. The option effectively secures devices while retaining management capabilities with GroundControl. The Supervision Identity is unique to your organization in GroundControl. We export only the “public” component of the supervision; the private key is kept encrypted … Read More

Enabling Location Services

Created: Modified: Knowledge Base

There are two ways to enable Location Services on your devices: manually after a deployment, or by restoring from a backup via a custom workflow. To enable Locations Services manually: Create a new Workflow: it must contain an action that will enable Supervision Options to be selected. For example, adding a Set Name action to a workflow will automatically supervise the … Read More