NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. Imprivata GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes enhancements to support Apple iOS 14 and other bug … Read More
An increasing number of hospitals are finding value providing iPads for inpatient use. During the current COVID-19 pandemic, many hospitals are severely limiting visitors. To communicate with their loved ones, iPads can be provided for email, messaging, video conference, and Wi-Fi calling. The same devices can be used for education and entertainment. These devices are most useful to patients if … Read More
Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More
Troubleshooting MobileDevice If your PC is having issues recognizing devices or the Launchpad will not start up, try the following: Uninstall all Apple support components from Programs & Features, and Apple Devices app or iTunes, if installed. Reinstall MobileDevice using the instructions above. There is a known issue on Windows that may cause devices not to appear as connected on … Read More
The Launchpad systems must be set up for unattended use. BEST PRACTICE: Imprivata recommends a headless system, with no display, mouse or keyboard. Mac Launchpads Confirm that the Mac computer meets all system and networking requirements. Enable user auto login on Mac: System Preferences > User & Groups > Login Options > Automatic login > Select User. Set Mac to never … Read More
AppConfig is a standard for mobile devices that allows your MDM to set options for your mobile apps. NOTE: The Instructions will vary based on your MDM server and the platform of your devices (iOS or Android). AppConfig Options Like any well-mannered app, Imprivata Locker supports AppConfig. Below are available settings. Most users will leave these at the default settings, except … Read More
NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. Summary iOS 12.1.1 was released on December 5, 2018. We have received reports that attempting an update to iOS 12.1.1 will fail on many launchpads with the error “Failed: OS install procedure completed with failure.” … Read More
When you are enforcing passcodes in your organization and using Mobile Access Management, there are some considerations to keep in mind, especially when using Check Out Workflows. Unfortunately, Mobile Access Management cannot automatically connect to passcode-locked devices or clear the device’s passcode. When devices are connected to Mobile Access Management but are simply unlocked, without clearing the passcode, Mobile Access … Read More
On the Workflows page, choose the way in which your Workflows are compartmentalized for your company using the Organize feature. With this component, you can: Create folders and rename them. Move Workflows into and out of those folders. Delete Workflows in bulk. The Organize feature is helpful for the categorization of different deployments, as it makes them easier to classify … Read More
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