Troubleshooting MobileDevice If your PC is having issues recognizing devices or the Launchpad will not start up, try the following: Uninstall all Apple support components from Programs & Features, and Apple Devices app or iTunes, if installed. Reinstall MobileDevice using the instructions above. There is a known issue on Windows that may cause devices not to appear as connected on … Read More

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When you are enforcing passcodes in your organization and using Mobile Access Management, there are some considerations to keep in mind, especially when using Check Out Workflows. Unfortunately, Mobile Access Management cannot automatically connect to passcode-locked devices or clear the device’s passcode. When devices are connected to Mobile Access Management but are simply unlocked, without clearing the passcode, Mobile Access … Read More

On the Workflows page, choose the way in which your Workflows are compartmentalized for your company using the Organize feature. With this component, you can: Create folders and rename them. Move Workflows into and out of those folders. Delete Workflows in bulk. The Organize feature is helpful for the categorization of different deployments, as it makes them easier to classify … Read More

In iOS 11.4.1, Apple introduced a new security feature called USB Restricted Mode that will impact some Mobile Access Management users. Apple has additional information in this knowledge base article. Devices that are locked with a passcode will not appear in USB if they have not been unlocked in the last hour. Beginning with iOS 12, this same restriction takes … Read More

NOTE: This article refers to an iOS version that Apple and Imprivata Mobile Access Management no longer support. It is included for reference purposes only. iOS 11.3 includes a new setup screen, called “Privacy.” If you are using DEP devices, this new screen will likely interrupt your otherwise automated workflows. With DEP devices, your MDM determines which setup screens to … Read More

When using the Omnissa Workspace ONE (formerly VMware Workspace ONE) MDM with API integration, you may instruct Imprivata Mobile Access Management to assign staged devices to individual users. User passwords are not needed for this action, only usernames. Say you have 1,000 iPhones to assign to 1,000 employees. You have several options to proceed: You may leave the devices untouched, … Read More

If you are using the Omnissa Workspace ONE (formerly VMware Workspace ONE) MDM with API integration, you may instruct Imprivata Mobile Access Management to Pre-register to Username or Lookup Username. The popup menu displays a list of DEP profiles from your AirWatch server. If the list is out of date, click Resync. This feature is helpful when your organization has … Read More

GroundControl requires that DEP devices must use DEP workflows. If you see the following failures: Failed: The device is registered for DEP. Please use one of GroundControl’s DEP workflows instead. Failed: The device is not enrolled in DEP. It cannot be used with this workflow. there are options to try. Option 1: Use the DEP portal to remove the device … Read More