The Dashboard displays a summary of the Mobile Access Management system, including all Launchpads and Devices, with each health metric in its own section. It includes a summary of unhealthy items out of the total items. This allows administrators to view the overall health of Launchpads and Devices and determine which unhealthy devices require attention. The Dashboard displays the current … Read More

Shared devices are good, but shared passcodes are bad. So if you have shared iPhones, how can you protect them safely? Imprivata Mobile Access Management allows your shared devices to be protected by unique, personal passcodes. Our system automatically prompts users to create passcodes on check out, and clears the passcode when devices are checked in at the end of ... Read More

Imprivata Mobile Access Management Launchpads fully support Apple Silicon Macs. However, we found an issue that may impact these systems. Known Issue When attaching many iOS devices at once to a Silicon Mac — for example when a USB hub is power cycled or unplugged and replugged — some iOS devices may not connect to MAM. Corresponding LEDs with devices … Read More

Imprivata Mobile Access Management can manage passcode locked devices by clearing the device’s passcode over-the-air via an MDM, an action that requires Wi-Fi connectivity on the device. In the event a passcode-locked device no longer has active connectivity, for example after a reboot, these devices can become unpaired and recovery mode is required to remove the passcode. Mobile Access Management … Read More

NOTE: This article applies to iOS devices only. Imprivata AutoFill Discovery, now available on the App Store, allows you to validate if your applications natively support iOS’s Password AutoFill framework. Your production devices will not need this application, this tool is intended for you to test if third party apps deployed to your users support Password AutoFill. To get started: Download AutoFill … Read More

NOTE: This article applies to iOS devices only. What is Enterprise Password AutoFill? Check Out is integrated with Imprivata Enterprise Access Management (formerly Imprivata OneSign) to support Password AutoFill for iOS applications and websites. After checking out an iOS device to a user, the system makes a user’s credentials available to them when needed through Apple’s Enterprise Password AutoFill framework. … Read More

Apple Mobile Device is the driver installed on every Windows PC that allows Windows to recognize iOS devices. Like almost all software, the driver is periodically updated. Imprivata Support may ask you to report the condition and version of the Apple Mobile Device driver on your PC. Finding driver warnings Connect an iOS device to your PC. Open the Device … Read More

This page is intended for software developers for iOS devices,and is a companion to iOS App Logout via Universal Link Callback. Introduction Password AutoFill is a powerful way to reduce password fatigue on dedicated devices. Password AutoFill also works on shared devices when using an appropriate third party password manager. Although usually used to link website passwords to app passwords, ... Read More

GroundControl no longer supports Windows 8, this article is historic information for reference only. You many need to modify your TLS settings in Internet Explorer on Windows 8 PCs if you are: Unable to register a Launchpad due to SSL registration errors Experiencing issues reaching www.groundctl.com from your web browser To enable TLS 1.2 via Interner Explorer: Navigate to Tools … Read More

This page is intended for iOS software developers and is a companion to About Password AutoFill. Introduction Imprivata has created this standard building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices, without prompts interrupting the automation. About Universal Links: You can connect to content deep inside ... Read More