Beginning in January 2024, device cases that utilize data passthrough will no longer be supported for new GroundControl customers. Existing customers with support issues will be asked to remove any data passthrough cases prior to troubleshooting. Any case that does not allow direct access to the device’s USB data port is considered a data passthrough case.    For the fastest … Read More

You may need to remove the Imprivata Locker app Android from a device using Workspace ONE (formerly AirWatch) if the device is checked in but stays in Locked mode. To remove the Locker app (Android) from the device: Check in the device. In the Workspace ONE UEM, navigate to Devices > Details View > Apps. Select the Locker app, click … Read More

Mobile Access Management integrates with Epic Rover for simplified login and logout of users on shared devices. The Imprivata Locker app allows users to easily check out a device, quickly access Rover with Password AutoFill, then have their data securely removed during check in. Users can set a personalized device PIN during checkout to encrypt and secure all apps on … Read More

NOTE: This topic applies to iOS devices. To configure authentication to Microsoft apps on Android devices, see this topic. Imprivata Mobile Access Management integrates with Microsoft in several ways to streamline sign in and out: Two-tap sign-in: eliminate dozens of key presses at the start of each shift, skip realm discovery, seed the users’ email addresses, and autofill passwords Automatic … Read More

Cisco’s Webex app for iOS supports integration with Imprivata Mobile Access Management. Sign out of Webex Imprivata Mobile Access Management can sign out of an open Webex session at device check in.MAM’s Check In Device Workflow action includes an action to sign out of Cisco Webex. Since this integration uses x-callback-url instead of the more modern Universal Link, the iOS … Read More

Mobile Access Management supports updating the following firmware: Cambrionix Firmware for Datamation Products The supported file format for Cambrionix firmware is .enfir. Obtain the latest firmware from Datamation or Cambrionix. Bretford Firmware Currently there are two base models of Bretford hubs, each with different firmware versions that are only compatible with that particular hub. PowerSync Pro Gen 2.5 model The supported file … Read More

Macs, beginning with macOS 13 “Ventura,” will show a dialog when any new USB device connects. This dialog is intended to provide extra security to protect your Mac, but will interfere with GroundControl’s automated operation. GroundControl Launchpads on Mac must be configured to always allow accessories to connect, without this dialog. This setting is controlled in System Settings > Privacy … Read More

NOTE: Applies to the Locker apps for iOS and Android. The Imprivata Locker app displays details about any failures it encountered when attempting to access resources that should be available. These include a number of local and network resources: Communication with Mobile Access Management Server — the MAM server cannot be reached due to network access, server errors, or response timeouts. Communication with the … Read More

Our team has tested iOS 16. we are tracking the following issues reported by the community. iOS 16 Devices Remain at “Hello” Setup Screen After Updating and Do Not Relaunch the Locker App Devices updated to iOS 16 display a “Hello” setup screen after update, instead of skipping all screens. This prevents devices from being checked out. To work around … Read More

Imprivata Mobile Access Management customers can have more than one Mobile Device Management system (MDM) configured to their environment, and need to configure the Imprivata Locker app (Android) to correctly communicate with the appropriate MDM system for their Android devices. When the MDM deploys the Locker app (Android) to the devices, the Locker app passes several bits of information back … Read More